Find answers to commonly asked questions about our products and services.
What age group are our products suitable for?
You must be at least 18 years old or the legal age in your country to view or purchase products.
How long is your shipping time?
This depends on where you are located. The shipping time to the US is about 7-15 working days and to other areas is about 10-20 working days.
When Is My Order Shipped?
Shipping times vary depending on your location. Typically, orders are processed within 1-2 business days, and delivery can take anywhere from 3-10 business days. You will receive a tracking number once your order has been shipped.
Is My Credit Card Information Safe?
Yes, we take security very seriously. We never need to store your credit card details on our system.All transactions on our website go through a Secure Socket Layer (SSL).
Which Payment Options Do You Accept?
Our payment process is PayPal, the trusted leader in payment processing. Through PayPal, you can pay with your PayPal balance or with most major credit cards such as Visa, America Express, Discover and Mastercard.
Which Currency Are These Prices?
All prices for our products are listed in dollars (USD).
Do You Ship Worldwide?
Yes. We will setup your shipping location once your account is approved. Your order shipping date may be delayed few days if the place is remote because we need find out proper carrier to send out to avoid remote fee, otherwise we will contact you for remote fee or order could be cancelled. If you are unsure whether your location is considered a remote area, we recommend contacting us to confirm.
Where is my order now?
To track your order, please go to https://www.17track.net/en，Enter your tracking number and you can track your order.
What’s my tracking number?
After shipping out, customers will receive a shipping confirmation e-mail, with a tracking number included.
What’s the status of my order?
Customers will receive a confirmation E-mail to certify that we have confirmed your order. It usually takes 1 to 5 days for processing and then it will be shipped out. After shipping out, customers will receive a shipping confirmation e-mail, with a tracking number included. To track your order, please go to https://www.17track.net/en Enter your tracking number and you can track your order.
I have not received any confirmation email。
For this matter, please send an Email to service@rosetoyeden.com Please specify your invoice ID or the last 4 digits of your credit card and we will check for you.
I want to return or refund。
For return product or refund, please read our Return Policy first. If you insist, please send an Email to service@rosetoyeden.com Please specify your invoice ID or the last 4 digits of your credit card and we will process it for you.
If You Buy Defective Products！
If you have received a defective item, please contact our Customer Service department.
If You Find Incorrect Item Shipped?
If there is a mistake in the item shipped to you, please let us know so we can replace it for you.
If You Find Incorrect Product Ordered?
To protect the health of our employees and customers, we cannot exchange Product s. It is the responsibility of the customer to ensure that they are ordering the correct product.
You Want To Change of Mind?
All sales are final. Items purchased, once the shipping box has been opened, may not be returned or exchanged.
Is My Package Shipped Discreetly?
All orders are shipped 100% discreetly using nondescript boxes with no identifying marks or branding.
Without any sex words on it
There are no markings on the back or side of your shipment. The only markings are your address label on the front, which appears as shown above, and a courier sticker depending on the service used.
